UnitedHealthcare to Launch New Virtual-First Health Plan to Help People Access a Dedicated Care Team 24/7 and Obtain Quality Care at a Lower Cost - Seite 2

NavigateNOW is being offered to employers in the following markets: Little Rock, Ark.; Fort Meyers, Fla.; Pittsburgh; Springfield, Mass.; Minneapolis/St. Paul, Minn.; Richmond, Va.; Indianapolis; Dallas; and Houston.

Enrolled members in NavigateNOW will be able to complete a health profile to indicate personal preferences, current medications and existing health conditions. Based on the assessment, each member is matched with a personalized care team, which may include a board-certified physician and other care providers who will work together to deliver primary, urgent and behavioral health care. This care team is led by a dedicated primary care provider who will virtually deliver care and seamlessly connect the individual to in-person Optum providers and other health professionals when necessary. The integrated care model is designed to identify health issues earlier, promote the use of preventive care, and deliver whole-person care in the most appropriate setting.

For instance, during virtual primary care appointments, Optum providers will have the ability to connect the UnitedHealthcare member with behavioral health services within the virtual platform as needed. This will help facilitate additional virtual or in-person behavioral health appointments, including therapy, medication management and additional care coordination with other health services.

“Patients want more options for getting care that is convenient for them and their lives,” said Kristi Henderson, Optum senior vice president for digital transformation, and CEO of Optum Virtual Care, which includes Optum’s national virtual-first medical group. “Our work with UnitedHealthcare is designed to help make it simpler for patients and members to interact with their care providers by bringing together our digital resources and national clinical footprint to provide a more seamless, connected experience.”

NavigateNOW is supported by Optum’s new virtual care platform and virtual medical group, which helps bring simplicity to getting care whenever and wherever it is needed. The proprietary virtual care platform enables UnitedHealthcare members to schedule appointments online and provides multiple ways for them to communicate with their care team, such as live chat and video visits. If after a virtual visit a member needs additional health services, such as for a procedure or an X-ray, the care team can use the platform’s precision navigation tools to help connect the individual to a care provider in UnitedHealthcare’s national network, including over 1,600 facilities in Optum’s national ambulatory provider network.