CSG Xponent Unleashes the Power to Create Extraordinary Customer Experiences for Leading Brands - Seite 2

With Xponent's industry-leading approach, companies can:

• Harness the power of a single, unified hub to manage all aspects of customer experience and engage with consumers in real time via their channel of choice
• Optimize and complement their existing technology stack, avoiding the pains of infrastructure replacement
• Eradicate internal silos and take data from any source to inform a unified, 360-degree customer record at scale alongside real-time analytics that drive consumer actions, deliver tangible outcomes and inspire loyalty
• Leverage artificial intelligence (AI) and real time interaction management (RTIM) to know their customers better than they know themselves, and determine and pursue the best next action that delivers impactful results
• Use preconfigured customer journeys and use cases, analytical models and packaged data libraries to hit the ground running from day one. With a robust library of customer journeys and use cases that produce tremendous results for market-leading firms, Xponent enables brands to boost customer acquisition and win in the battle for customer retention.

'As companies strive to retain or reclaim customers post the pandemic, customer experience has emerged as the clear differentiator,' said to Alan Webber, program vice president, customer experience, IDC. 'Product diversity and lower costs are no longer enough in this hyper competitive environment. Organizations that prioritize the customer's experience and emotional response in their interactions have the advantage in winning and retaining the business. End-to-end technologies, which overcome customer data siloes, disparate solutions and unpredictable outcomes, are what the industry has been waiting for to truly capitalize on the potential of mastering customer experience.'

In a world driven by consumers' ever-increasing demand for improved experiences and value, the competitive stakes are high. CSG Xponent is today's future-ready CX solution built on CSG's nearly 40 years of trusted insight and knowledge. Xponent powers companies to get the outcomes they have been looking for with the only partner who has the executional expertise to guide them there, fearlessly. For more information on CSG Xponent, visit https://www.csgi.com/portfolio/csg-xponent/.