Leading Organizations Choose Qualtrics to Improve Customer Experiences and Reduce Costs - Seite 2

Vera Bradley, a leading Women’s lifestyle brand, invested in Qualtrics in Q4 to bring more than a dozen sources of customer feedback onto a single platform, including unsolicited feedback analyzed by XM Discover. The company is now better positioned to gain efficiency and cost savings while building customer loyalty at a time when increasing sales is key to overcoming inflation and other pressures.

Freedom Furniture, one of Australia's leading lifestyle retailers, increased its investment in Qualtrics CustomerXM in Q4 to help the company achieve its goals of increasing profitability and product range, and creating more integrated digital customer experiences in the competitive homeware category. Having seen value in initial investments in Qualtrics, the retailer is now scaling its programs to better understand what customers want. The new insights will guide product inventories and marketing strategies.

Farmers Insurance standardized on Qualtrics CX Discover across all of its contact centers so that they can identify the greatest points of friction in the customer service they’re providing to agents and members. With Discover’s AI and advanced analytics capabilities, Farmers will expand its visibility into every interaction with customer service representatives, spanning millions of records so they can improve processes, coach their representatives, and address issues immediately and consistently.

Principal Financial Group is on a mission to create a unified, modern digital experience for all its customers. They’ve made strategic investments to weave together humanity and technology to deliver relevant and intuitive experiences for customers whenever they engage with their online accounts. The firm chose Qualtrics CX and Discover XM to analyze more than 30 million customer conversations annually, using Discover’s advanced AI capabilities. Principal will be able to bring together feedback from customers at their engagement centers and through digital interactions. The intent is to improve the customer’s experience while also reducing risk and operational costs where possible.

About Qualtrics

Qualtrics, the leader and creator of the experience management category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Over 18,750 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data)—the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit qualtrics.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230130005106/en/

The Qualtrics International Registered (A) Stock at the time of publication of the news with a fall of -0,47 % to 14,10USD on Tradegate stock exchange (30. Januar 2023, 14:42 Uhr).