The Hackett Group

New Customer-to-Cash Receivables Creation Research Highlights the Ability of Top-rated Software Providers to Deliver Greater Value Realization

A new Digital World Class Matrix analysis and ranking of 18 leading customer-to-cash (C2C) receivables creation software providers by The Hackett Group, Inc. (NASDAQ: HCKT) finds that the market contains both mature, well-established software providers and new entrants. The research found that leaders deliver far greater value and breadth of capabilities than other software providers, which translated to exceptionally high customer satisfaction. The research found that higher-rated software providers in this category offer clients dramatically greater value realization.

The C2C Receivables Creation Digital World Class Matrix research focused on the processes of credit management, order management, and customer billing/electronic invoice presentment and payment processes (EIPP). Across all three processes, The Hackett Group found that the leading software providers consistently offered the ability to support: global, complex clients; data integration and “out-of-the-box" pre-built connectors; and well-designed analytics and reporting dashboards.

The research quantified the improved value realization that Digital World Class C2C software providers can deliver, including:

• 40% greater ability to intelligently automate credit risk scoring through the use of intelligent/predictive risk-based scoring models
• Eight full-time equivalent staff reallocated (per billion of revenue) through automation, increasing accuracy and reducing cycle times
• 50% potential process cost savings, with technology-optimized credit, order management and billing/EIPP
• $7 million in additional receivables collected on time, avoiding collection costs, provisions or write-offs (for a $5-$10 billion company).

The Hackett Group’s research recognized software providers in three separate process categories: credit management, order management and customer billing. While no software provider achieved Digital World Class status in all three areas, two vendors managed this in two out of three: Esker (order management and customer billing) and HighRadius (credit management and customer billing). Both of these software providers were also ranked as Digital World Class in a separate 2023 Digital World Class Matrix that analyzed and ranked nine leading C2C receivables management software providers. In that research, FIS Global was also awarded Digital World Class status.