German Firms Set to Soar With Microsoft Copilot at the Helm - Seite 2

“Despite all the attention it has received, GenAI is still relatively new,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Enterprises should look for providers that can make a compelling case for how GenAI in the Microsoft Clouds is able to drive innovation in the areas of employee, consumer and user experience and ultimately lead to real improvements in business outcomes.”

The report also examines how services that connect Microsoft Teams with SAP are enabling easy access to SAP functionalities through low-code solutions.

For more insights into the Microsoft cloud ecosystem challenges facing enterprises in Germany, such as controlling cloud expenses and adjusting to a changing security landscape, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for Germany evaluates the capabilities of 64 providers across eight quadrants: Managed Services for Azure – Large Enterprises, Managed Services for Azure – Midmarket, Microsoft 365 Services – Large Enterprises, Microsoft 365 Services – Midmarket, SAP on Azure Services, Power Platform Services, Generative AI Services for the Microsoft Clouds and Dynamics 365 Services.

The report names Arvato Systems and Eviden (an Atos Business) as Leaders in six quadrants each, while Deutsche Telekom is named as a Leader in five quadrants. All for One Group, Capgemini, glueckkanja and T-Systems are named as Leaders in four quadrants each, while Accenture & Avanade, Bechtle, Devoteam M Cloud, DXC Technology, PwC, Rackspace Technology, SoftwareONE and Wipro are named as Leaders in three quadrants each. Allgeier, CANCOM, Communardo, Computacenter, DIGITALL, NTT DATA, ORBIT IT-Solutions, q.beyond, Scheer and Skaylink are named as Leaders in two quadrants each, while adesso, AppSphere, Data One, Infosys, KUMAVISION, Kyndryl, Sopra Steria, Sycor and TCS are named as Leaders in one quadrant each.

In addition, q.beyond is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while Kyndryl, NetPlans and Skaylink are named as Rising Stars in one quadrant each.

In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft Cloud Ecosystem providers. Bechtle earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.