Urge to Simplify Draws More European Firms to ServiceNow - Seite 2

“New ServiceNow releases are becoming more frequent,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “European enterprises are looking for providers that have resources with appropriate certifications and skill sets to ensure seamless operations on the latest iterations.”

The report also examines the growing need for certified ServiceNow developers, administrators, consultants, architects and project managers capable of delivering high-quality solutions and services.

For more insights into the ServiceNow ecosystem challenges facing enterprises in Europe, including rationalizing workflow adoption and coping with regional talent shortages, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens ServiceNow Ecosystem Partners report for Europe evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

The report names Accenture, Capgemini, Cognizant, Eviden (an Atos Business), Infosys, TCS, T-Systems/OS and Wipro as Leaders in all three quadrants, while agineo, Deloitte, Fujitsu, Kyndryl, LTIMindtree and Plat4mation are named as Leaders in two quadrants each. HCLTech, Hexaware, KPMG and NTT DATA are named as Leaders in one quadrant each.

In addition, Tietoevery is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while Hexaware and Wrangu are named as Rising Stars in one quadrant each.

In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow Ecosystem providers. KPMG earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

Customized versions of the report are available from Capgemini, Kyndryl, Plat4mation and Tietoevry.

The 2024 ISG Provider Lens ServiceNow Ecosystem Partners report for Europe is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.