Temenos launches the first Responsible Generative AI solutions for core banking - Seite 2

Prema Varadhan, President Product and COO, Temenos, commented: “We all use AI in our daily lives and benefit from the personalized services and insight. Temenos Explainable AI offers transparent, auditable insights while our Generative AI infused platform delivers these insights instantly in an intelligent and personalized way. Temenos ensures responsible AI practices by providing explainability, security, safe deployment, and banking-specific capabilities. With our AI platform, banks can rapidly implement real-world use cases that enhance efficiency, boost profitability, and create hyper-personalized customer experiences.”

Bola Rotibi, Chief Analyst, CCS Insight, said: “GenAI heralds a new era of efficiency and competitiveness in banking, with the potential to revolutionize customer experiences, streamline processes, and uncover actionable insights. Banks are naturally cautious in embracing generative AI to the full and want to ensure they do so responsibly. A proven track-record in delivering responsible AI will be vital for financial institutions to confidently experiment and deploy generative AI models for critical business functions across the enterprise. Providers such as Temenos that place responsible AI operations at the heart of their banking solutions, are well-placed to give financial institutions confidence to experiment and deploy GenAI solutions to critical business functions across the enterprise.”

In core banking operations, Temenos Generative AI enhances user workflows, journeys, and day-to-day queries, enabling banks to revolutionize productivity in product creation and account management. By reducing the time and effort required to produce insights, reports, and actions, Temenos Generative AI empowers business users to communicate with data using free text speech, gaining unique insights expressed in a simple manner. This streamlined process promises to substantially cut the time spent on these tasks, allowing banks to focus on optimizing operations and enhancing customer experience.  

In Financial Crime Mitigation, Temenos Generative AI is empowering business users to extract intelligence from data using free text. This enables bank staff to quickly catalogue information, such as financial crime alerts, identifying themes or root causes that could otherwise take humans hours or longer to perform manually. Temenos Generative AI can also help managers unlock productivity information, providing pertinent insights tailored to each institution. For example, it can inform where tuning can be applied to improve Straight Through Processing (STP).