Avaya and International Avaya Users Group Announce Winners of the 2015 Customer Innovation Awards - Seite 2

Customer Engagement Award: T-Mobile (U.S.) -- As America's Un-carrier™, T-Mobile is redefining the way consumers and businesses buy wireless services through leading product and service innovation. A big part of T-Mobile's focus on the customer is making the customer experience as easy as possible. In 2013, T-Mobile deployed the Avaya Aura Experience Portal to decrease complexity in the customer experience and simplify operational support. With T-Mobile's IT and Customer Care leadership, Avaya and its channel partner, NACR, helped to ensure a successful deployment to meet T-Mobile's goal of transforming the customer's self-service experience. T-Mobile's customer-first approach, along with the support of Avaya's automated service customer engagement applications and the Nuance Natural Language Speech recognition technology, has helped contribute to the company's improved customer service.

Team Engagement Award: BBVA Bancomer (Mexico) -- Two years ago, BBVA Bancomer initiated its strategic plan to open new locations in Mexico City with a clear vision that required a new solution for the iconic headquarters. The vision focused more on team engagement than ever before, allowing mobile users to communicate and collaborate virtually anywhere within and outside of the bank locations, including internationally. BBVA Bancomer selected Avaya Aura for its new locations -- the Finance and Operations Centers -- which supports more than 9,500 users. The company had a smooth migration from its existing telephony solution to the new Avaya unified communications and customer experience management platforms, providing new features to end users while keeping costs down. BBVA Bancomer's new mobile strategy encompasses 60% of the employees at the new sites, transforming its business and operations into "New Ways to Work" with mobile and virtual office solutions.

Technology Breakthrough Award: MGM Resorts International (U.S.) -- In December 2014, MGM Resorts began rolling out a new Avaya Aura communications infrastructure across its properties. Part of the overall project involved migrating properties from a traditional PBX infrastructure to a virtualized, private cloud solution with minimal hardware on the premises (i.e. phones and gateways). The virtualized model allows MGM Resorts to deliver unified communications services from a private cloud, the same way MGM Resorts' other IT applications are deployed and delivered. Through this transformation, MGM Resorts is realizing higher operational efficiencies including optimizing usage of compute and storage resources in the data center, streamlining engineering and maintenance of hardware resources, simplifying life cycle management, and shortening the time to deploy new applications.