EMEA Outsourcing Returning to Pre-2015 Levels

ISG Index - Seite 3

Sector Breakdown

Telecoms and media saw the greatest growth in combined market ACV, up 40 percent compared with the first half of 2018. The banking, financial services and insurance sector increased investment by 29 percent, driven by strong growth in digital banking, cybersecurity asset management, FinTech and card payment and processing.

The sectors that saw the biggest decreases in combined market ACV were the troubled retail/CPG sector, down 11 percent, and the energy sector, down 28 percent.

Global Forecast

"Technology spending remains robust, and technology providers remain positive about tech spend in the near term," said Hall. "We are projecting 22 percent year-on-year revenue growth for the remainder of 2019 in the global as-a-service market. This takes into account a slightly more optimistic view of the SaaS segment and factors in some uncertainty in IaaS, particularly in China and elsewhere in Asia Pacific. In the managed services market, we also have an optimistic perspective and are raising our growth forecast to 3.5 percent through the end of the year. We continue to closely watch the macro-trends, though, and will adjust if the larger market makers are more severely impacted."

About the ISG Index

Now in its 67th consecutive quarter, the ISG Index provides a quarterly review of the latest sourcing industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, academia and the media. For nearly 17 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. In 2016, the ISG Index was expanded to include coverage of the fast-growing as-as-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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