American Water Leaders to Participate in One Water Summit
American Water (NYSE: AWK), the nation’s largest publicly traded water and wastewater utility company, today announced Deb Degillio, chief customer officer, and Eric Palm, president, Homeowner Services will participate on panels at the U.S. Water Alliance’s One Water Summit taking place in Austin, Texas from September 18 to 20, 2019.
With an eye towards compounding challenges impacting water utilities, including non-revenue water, rising energy costs, affordability, maintaining and expanding water infrastructure, and the prevalence of emerging contaminants, Degillio will join a panel titled “Scaling up Smart Water.” The speakers will hear from a range of panel participants highlighting smart metering, revenue and billing, leak detection, customer engagement, and network management, with Degillio focusing on American Water’s aim to personalize the customer experience at every touchpoint.
Palm will take part in a panel on “Business Partnerships for One Water” to share best practices for forging win-win partnerships between businesses, municipalities and utility providers for the benefit of the nation’s water future. By focusing on customer satisfaction of American Water’s Homeowner Services customers in cities like Philadelphia, Orlando, and New York City, Palm will share how collaborative solutions have built up the brand perception of clients and partners across their utility footprint.
About American Water
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states and Ontario, Canada. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.