Hyatt Announces Global Care & Cleanliness Commitment - Seite 2

Hotel-Level Sanitization Specialists
The wellbeing of colleagues is at the heart of Hyatt’s business and core to advancing care for guests and customers. In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues and guests. Daily colleague surveys will be introduced to measure colleague comfort, a hotel’s cleanliness, working order and customer service, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.

Further, as part of Hyatt’s Global Care & Cleanliness Commitment, by September 2020, every Hyatt hotel will have at least one person on property trained as Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include:

• Colleague certification, trainings and recertification process for hygiene and cleanliness
• Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms and shared spaces
• Implementation of enhanced food safety and hygiene protocols for restaurants, room service and group meetings and events
• Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
• Exploring purification and sanitization device installation in an effort to ensure enhanced air quality
• Protective masks and other equipment for hotel colleagues
• Social distancing guidance in public areas across hotel properties

Cross-Functional Panel of Industry Experts and Professionals
At the onset of the COVID-19 crisis, Hyatt assembled a global cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information, which enabled Hyatt to promptly update detailed guidance to hotels and address specific needs and situations.

Hyatt continues to engage additional medical experts and leading industry professionals as part of its commitment. The goal of the working group will be to provide counsel on key areas of Hyatt’s business, challenging Hyatt to act even more holistically in this new environment. Topic areas and advisors in discussion include:

• Health & Hygiene: Dr. Daniel Lucey, M.D., M.P.H., Infectious Diseases Professor, Georgetown University Medical Center; Fellow, Infectious Disease Society of America
• Colleague Safety: Dr. Charles Yarborough, M.D., M.P.H., Preventive/Occupational Medicine Expert; affiliated with Johns Hopkins Department of Medicine and Johns Hopkins School of Public Health
• Food & Beverage Safety: Dr. Elaine Black, Ph.D., Food Science and Microbiology, Ecolab
• Travel Journey:
  • Julie Rath, Vice President, Customer Experience, Innovation and Delivery, American Airlines;
  • David Peckinpaugh, President, Maritz Global Events
• Space Design: Tom Ito, FAIA, LEED AP, Global Hospitality Leader, Principal, Gensler
• Technology: Ahmad Ouri, Chief Executive Officer, Sonifi
• Wellbeing: senior leadership from the Global Wellness Institute

“As a key part of our loyalty collaboration with Hyatt, we are committed to looking at the holistic experience of our customers with a special focus on their wellbeing,” said Julie Rath, vice president, customer experience, innovation and delivery American Airlines. “The benefit of this collaboration is that we can share insights from our enhancements to cleaning and protective procedures while applying best practices from Hyatt to elements of our operation.”