With High Winds and Dry Conditions Expected in the Northern Sierra and North Valley, PG&E May Need to Proactively Turn Off Power for Safety in Portions of Butte, Plumas and Yuba Counties - Seite 3

Here’s Where to Go to Learn More

• PG&E’s emergency website (www.pge.com/pspsupdates) is now available in 13 languages. Currently, the website is available in English, Spanish, Chinese, Tagalog, Russian, Vietnamese, Korean, Farsi, Arabic, Hmong, Khmer, Punjabi and Japanese. Customers will have the opportunity to choose their language of preference for viewing the information when visiting the website.
• Customers are encouraged to update their contact information and indicate their preferred language for notifications by visiting www.pge.com/mywildfirealerts or by calling 1-800-742-5000, where in-language support is available.
• Tenants and non-account holders can sign up to receive PSPS ZIP Code Alerts for any area where you do not have a PG&E account by visiting www.pge.com/pspszipcodealerts.
• PG&E has launched a new tool at its online Safety Action Center (www.safetyactioncenter.pge.com) to help customers prepare. By using the "Make Your Own Emergency Plan" tool and answering a few short questions, visitors to the website can compile and organize the important information needed for a personalized family emergency plan. This includes phone numbers, escape routes and a family meeting location if an evacuation is necessary.

Smaller, Shorter, Smarter PSPS events

PG&E is learning from past PSPS events, and this year will be making events smaller in size, shorter in length and smarter for customers.

• Smaller in Size: This year, PG&E expects to cut restoration times in half compared to 2019, restoring power to nearly all customers within 12 daylight hours after severe weather has passed, by:
  • Installing approximately 600 devices that limit the size of outages so fewer communities are without power.
  • Installing microgrids that use generators to keep the electricity on.
  • Placing lines underground in targeted locations.
  • Using better weather monitoring technology and installing new weather stations.
• Shorter in Length: To make events shorter, PG&E expects to restore customers twice as fast by:
  • Expanding its helicopter fleet and using new airplanes with infrared equipment to inspect at night.
  • Deploying more PG&E and contractor crews to inspect equipment and restore service.
• Smarter for Customers: In order to make events smarter for customers, PG&E is:
  • Providing more information and resources by improving the website bandwidth and customer notifications, opening Community Resource Centers and working with local agencies and critical service providers.
  • Providing more assistance before, during and after a PSPS event by working with community-based organizations to support customers with medical needs making it easier for eligible customers to join and stay in the Medical Baseline program.

Earlier this month, due to better weather technology and mitigation efforts such as sectionalizing devices and temporary generation, the Sept. 7-10 PSPS event affected approximately 50% fewer customers than a comparable event would have in 2019.