Pandemic Pushes Digital Transformation from Pilots to Production as Enterprises Contend with Disruptions - Seite 2

Managed services focused: Clients in this archetype want a broader suite of managed services with some elements of transformation. They aspire to move from legacy siloed solutions to integrated and business-focused solutions and may plan to have digital business as an inherent business function that provides differentiation and performance/cost improvements. These enterprises focus on implementing a digitization contract for one business function as a pilot or proof of concept (PoC) and are exploring the tools and methodologies they could adopt for transformation.

Transformational: These clients are already highly virtualized and plan to further transform their infrastructure. They are born digital and create competitive advantage through digital transformation, generating revenue through IT rather than using it simply to reduce costs. A shift to managed services, in cases where it is not already used, does not have a big cultural impact on these organizations. They are prepared to adopt disruptive solutions relatively quickly through pilot projects but usually limit them to specific targeted solutions.

Pioneering: These organizations are seeking high levels of automation and orchestration through software-defined infrastructure to boost developer productivity. They are born digital, innovative by nature and often midsized with fewer internal resources, and cost implications are not a major obstacle. These clients intend to adopt advanced methodologies and technologies, such as blockchain and augmented or virtual reality, as early as possible to create or defend competitive advantage. They want to partner and collaborate with service providers through new mechanisms such as profit-sharing or outcome-based pricing.

Among the providers ISG evaluated, Accenture, Cognizant, IBM, Tech Mahindra, T-Systems and Wipro were named leaders across all four archetypes. Atos and Hexaware were named leaders across three of the archetypes, and HCL, Mindtree and TCS across two archetypes. Capgemini, DXC, Fujitsu and Infosys each was named a leader in one archetype.

The ISG Provider Lens Digital Business – Solutions and Service Partners Archetype report is available to subscribers or for immediate, one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.