Stericycle Communication Solutions Survey Finds Patient Satisfaction Declined During Pandemic - Seite 3

When it comes to virtual waiting rooms, 81% preferred them during the pandemic while post-pandemic, 55% of the respondents said they would prefer a physical waiting room. Of those who have used a virtual waiting room, 65% reported a positive experience. This is an indication that consumers will likely embrace a dual in-person and virtual model in a post-pandemic world.

More people are seeking out mental health services

The number of consumers seeking mental health treatment jumped by 10% during the pandemic, with 26% saying that the events of the past months including the pandemic, presidential election and social inequality have caused them to seek mental health treatment. More troubling is the finding that nearly one-quarter of consumers (23%) missed their appointments with their healthcare providers due to their mental state. For these patients, it can be a life-threatening situation when communication and reminder efforts fail to engage and encourage action. More than one-third (38%) of those who said they missed a healthcare appointment due to their mental health had sought out treatment due to the pandemic, social inequality and the election. Prior to the pandemic, older age groups (55 and older) made up the largest percentage (40%) of those seeking mental health treatment. During the COVID-19 pandemic, younger consumers (aged 35 to 54) made up the largest portion (47%) of those who answered that they sought treatment for issues related to the pandemic or political events.

To learn more about what the research findings mean for healthcare systems as they look to enhance patient trust, recoup lost revenue, attract new patients and execute a seamless COVID-19 vaccine distribution program, visit engage.stericyclecommunications.com.

About Stericycle Communication Solutions

Stericycle Communication Solutions is an industry leader in patient engagement solutions, providing online scheduling, automated messaging, and strategic inbound and outbound call center services to drive patient access, action and adherence. Combining a human touch with innovative technologies, Stericycle Communication Solutions delivers best-in-class patient engagement solutions that help clients acquire and retain patients, achieve higher customer satisfaction rates, enhance their brands and grow revenue. For more information, visit www.stericyclecommunications.com.