RingCentral and NICE Expand and Extend Partnership - Seite 2

"Nearly 63% of companies have performed some level of UC/CC integration, and 62% of them are using the same provider,” said Robin Gareiss, CEO & principal analyst at Metrigy. “Those who use a single provider as part of their CX transformation projects report a 54.1% improvement in revenue and a 36.9% boost in customer ratings. Those same metrics when using different providers are 25.7%, and 29.4%, respectively."

For more information on RingCentral Contact Center please visit: https://www.ringcentral.com/contact-center/overview.html

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip  the company's free video meetings solution with team messaging that enables Smart Video Meetings, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, RingCentral Contact Center, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

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