Hilton Spotlights Travelers’ Changing Expectations as a Record Year of Travel Concludes - Seite 3

Travelers know the importance of wanting to feel valued for their loyalty — both in their wallet and as an individual. In fact, 42% of survey respondents indicate that loyalty perks — such as earning/redeeming points and loyalty benefits — will matter to them when traveling in 2023. Among these respondents, travelers from China value rewards the most, topping the list at 52%.

Whether providing exceptional guest service for value-driven travelers at a Hilton Garden Inn property or accommodating large families looking to reconnect and spend more time together, Hilton understands the importance of delivering reliable and friendly service to every guest, every time. In fact, Hilton offers enhanced booking options like Confirmed Connecting Rooms by Hilton, which allows families and friends to reserve adjoining rooms when booking online.

“In Asia Pacific, the pent-up desire to reconnect with loved ones as travel takes on a deeper meaning is resulting in today’s leisure traveler emphasizing quality time with family,” said Ben George, senior vice president and commercial director, Hilton, Asia Pacific. “Exceptional hospitality and innovative guest experiences that anticipate this need go a long way in giving families the peace of mind knowing that they will be taken care of on every level, including helping them to create more shared moments and memories together.”

Travelers want frictionless travel innovations that are both technology- and human-led
2022 uncovered unexpected friction points in travel. Hilton’s global research found that more than half (56%) of all travelers surveyed will prioritize adopting solutions that make travel easier in 2023 and among them, respondents from China (59%) prefer to have friction points reduced the most. Overall, 26% of respondents also anticipate hotel technologies will be important to them for a seamless stay.

To reduce travel’s strongest tension points, guests will seek out the most logical and purposeful solutions. They will look for the hospitality and service that they expected pre-pandemic, whether that’s personalized dining recommendations or reservation adjustments. Within the technological innovations, they will continue to embrace efficiencies like Digital Key in the Hilton Honors app, which allows travelers to bypass the front desk and go straight to their rooms.