ISG to Publish Reports on Workplace Services, Solutions - Seite 2

• Digital Employee Experience (DEX) Solutions, assessing global providers that use technology to measure, analyze, benchmark, manage and enhance the overall employee experience.
• Unified Endpoint Management (UEM) for SMBs, evaluating global technology providers that offer a unified endpoint management (UEM) software product. This is particularly important for midmarket companies, which may be understaffed and price sensitive and are seeking a single, all-encompassing endpoint management solution they can easily integrate with their existing technology ecosystem.
• Unified Communications and Collaboration as a Service, covering providers that offer a cloud-based software solution that enables business communication and collaboration across multiple channels and devices.
• Productivity and Collaboration Solutions for SMBs, assessing technology provider solutions for the SMB market that offer productivity collaboration capabilities and enhance employee productivity.

Geographically focused reports from the Future of Work – Services study will cover the global workplace services market and examine products and services available in the U.S., the U.K., Germany, Switzerland, Brazil and Australia. ISG analysts Mrinal Rai, Kevin Turner, Roman Pelzel, Craig Baty, Jochen Steudle and Cristiane Tarricone will serve as authors of the geographic reports, while Bruce Guptill will serve as author of the U.S. public sector report. An archetype report will also be published as part of this study. This report, unique to ISG, is a study of typical enterprise buyer types as observed by ISG advisors. It will be authored by ISG analyst Iain Fisher. The Future of Work – Solutions report, meanwhile, will be authored by Mrinal Rai.

A list of identified providers and vendors and further details on each study are available in these digital brochures: Future of Work – Services, Global; Future of Work – Services, U.S. Public Sector, and Future of Work – Solutions, Global. Companies not listed as providers can contact ISG and ask to be included in the study.

All 2023 ISG Provider Lens evaluations feature new and expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.