Nextdoor’s Transparency Report Highlights Impact of AI-Led Innovation, Maintaining Very Low Levels of Harmful Content Reported on the Platform

Today, Nextdoor (NYSE: KIND) released its 2023 Transparency Report, showcasing the positive impact of the ongoing investments in neighborhood vitality. Nextdoor is committed to delivering a welcoming platform for neighbors, businesses, and public agencies on the platform, cultivating stronger, more trusted communities across the 315,000+ neighborhoods on Nextdoor. This report attributes this year's continuously low levels of content violations to Nextdoor's innovative product, policy, and moderation strategies.

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Nextdoor Transparency Report highlights (Graphic: Business Wire)

"The 2023 Transparency Report reflects our dedication to merging technology like generative AI and machine learning with human understanding, cultivating a space for authentic and meaningful connections among neighbors across the globe,” said Nextdoor CEO Sarah Friar. “We’re pleased to see another year of extremely low levels of content reported on the platform, which speaks to our innovative approach to community moderation and safety."

Over the past year, Nextdoor iterated on core features prioritizing constructive conversations in comments, introduced generative AI to drive engagement and civility, and expanded opportunities to appeal account actions to continue building trust and fairness on the platform.

The report highlights Nextdoor's blend of human insight and product innovations like generative AI to foster constructive conversations. Nextdoor's Kindness Reminder, initially designed to promote civility by encouraging neighbors to edit potentially harmful content, evolved with the integration of generative AI in 2023. This AI-enhanced feature now suggests constructive revisions for flagged comments, improving tone and contextual understanding. As the report reveals, the deployment of this technology was following review under Nextdoor’s rigorous Generative AI Ethics Principles and auditing by Nextdoor’s Neighborhood Vitality Advisory Board, a group of expert and leading social scientists. The results are impressive: 36% of neighbors who encountered either version of the Kindness Reminder chose to edit or withhold their potentially harmful content, contributing to a 15% reduction in Community Guidelines violations.