Maximus 2023 Sustainability Report: Learning and Organizational Development

Fostering a culture of continuous learning

Originally published in the Maximus 2023 Sustainability Report

NORTHAMPTON, MA / ACCESSWIRE / February 22, 2024 / At Maximus, our dedication to nurturing a vibrant culture of continuous learning is pivotal. This commitment not only aligns with our strategic objectives and values but also cultivates an environment where every employee is empowered to reach their utmost potential. This approach is instrumental in driving organizational growth and enhancing our service delivery.

The Shared Learning Model: collaborative and strategic learning alignment
Our Shared Learning Model (SLM) exemplifies a collaborative and cross-functional approach, bringing together business leaders and learning professionals to closely align development programs with Maximus' strategic direction. This model fosters a deep-rooted learning culture, enabling employees to fully engage with their personal development journey. By ensuring alignment with our organizational goals, vision, and values, the SLM enables us to adapt and scale our learning initiatives effectively, empowering team members in their professional growth.

Strategically enabling talent through robust talent management
Our belief is that our future success is linked to the empowerment of our talent, which accelerates our strategic objectives. To achieve this, we focus on attracting, retaining, and nurturing top talent through key talent management components:

• Performance management
  We advocate for regular, open, and forward-looking discussions as a means to bolster performance and personal development. In FY23, we revitalized our Performance Management Philosophy, emphasizing ongoing, impactful dialogues that enhance employee experience and growth while focusing on future goals. The introduction of Continuous Performance Management (CPM) in January 2023 marked a significant step, engaging 3,000 employees in a more streamlined and effective approach. CPM's framework aligns individual goals with team and organizational objectives, fostering a culture of timely feedback and continuous access to developmental resources.
• Succession and talent planning