U.S. Public Sector’s Cloud Push Boosts Azure’s Importance - Seite 2

“As Azure and its ecosystem evolve, the possibilities keep expanding, even as many state and local agencies are still catching up with private-sector cloud initiatives,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Service providers with public-sector experience make it easier to chart the best course.”

The report also explores other Azure ecosystem trends affecting the U.S. public sector, including the growing use of Azure managed services to solve cloud management challenges and the rising importance of using provider services delivered from within the U.S.

For more insights into the challenges faced by U.S. SLED organizations, including skills shortages and the complexity of moving data from legacy platforms to the cloud, see the ISG Provider Lens Focal Points briefing here.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for the U.S. Public Sector evaluates the capabilities of 31 providers across four quadrants: Managed Services for Azure, Microsoft 365 Services, SAP on Azure Services and Power Platform Services.

The report names Accenture & Avanade, Cognizant, DXC Technology, IBM, Infosys, Kyndryl, TCS and Wipro as Leaders in all four quadrants. It names NTT DATA and Unisys as Leaders in three quadrants each. Capgemini and Rackspace Technology are named as Leaders in two quadrants each. Hexaware is named as a Leader in one quadrant.

In addition, HCLTech is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in all four quadrants. Hexaware is named as a Rising Star in one quadrant.

In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem providers. Bechtle earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence program, the premier quality recognition for the technology and business services industry.

A customized version of the report is available from Unisys.

The 2024 ISG Provider Lens Microsoft Cloud Ecosystem report for the U.S. Public Sector is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.