ServiceNow unveils new AI-powered capabilities to help improve employee experiences, supercharge talent development, and optimize in-person work - Seite 2

According to Gallup, hybrid workers show the highest level of engagement when their team collectively decides on an in-office schedule. However, only 12% of hybrid employees report their team employing this type of collaborative decision-making approach. Updates to ServiceNow’s Workplace Service Delivery address the critical need for better workplace collaboration, providing next-generation in-office experiences for employees and real-time data for better workplace management:

• Workplace Presence and Workplace Concierge boost in-office collaboration through a chat-based concierge experience that automates common workplace requests such as finding available space within an office, booking rooms or desks, and even recommending which days to go into the office. Powered by Now Assist, ServiceNow’s GenAI experience, employees can ask Workplace Concierge questions like, “what day will my manager be in the office?” The employee would then receive a recommendation on what day they should go in to collaborate with their manager and even prompt them to reserve office space.
• Smart Building Insights and Integration Framework adds even more intelligence into Workplace Service Delivery through integrations with leading sensor companies, including Metrikus, VergeSense, IAdea, and Embrava. These integrations support smart building initiatives, providing real-time, actionable insights around efficiency, optimization, and occupant experiences directly within Workplace Service Delivery. This allows facilities teams and business leaders to make data-driven decisions about key workplace initiatives, such as floorplans, maintenance schedules, and real-estate spend.

"ServiceNow is strategically investing in AI-driven talent development and empowering organizations to future-proof their workforce," said Gretchen Alarcon, senior vice president and general manager of Employee Workflows Products at ServiceNow. "Talent Development now goes beyond just improving skills; it offers personalized growth paths that match employee career goals with what the business needs. Our updates to Workplace Service Delivery aim to enhance in-person collaboration and help businesses make smarter decisions about how they use their workspace. These advancements are crucial for improving employee experiences and helping ensure companies can retain top talent in today's competitive market."