PagerDuty Unveils Innovations for the PagerDuty Operations Cloud To Improve Operational Efficiency

PagerDuty On Tour - PagerDuty (NYSE:PD), a global leader in digital operations management, today launched new capabilities and upgrades for the PagerDuty Operations Cloud. The new capabilities are critical to enterprises that are modernizing their operations centers, standardizing automation practices, transforming incident management, and automating their remote-location operations. Now teams can take advantage of AI and automation and more powerful end-to-end incident management capabilities to anticipate, identify and resolve operational issues more quickly than ever.

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The PagerDuty Operations Cloud (Photo: Business Wire)

The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation, Customer Service Operations and PagerDuty Copilot (early access) into a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams. The platform is enhanced by APIs that allow organizations to integrate with multiple technology stacks, delivering reliable availability for operational transformation.

“To remain competitive, companies must innovate rapidly and deliver an always-on, immediate digital experience that consumers expect. With the massive amount of noise coming in across teams and tools, it’s challenging to act quickly when your teams are mired in antiquated systems and manual processes, especially at scale,” said Jeffrey Hausman, Chief Product Development Officer at PagerDuty. “The PagerDuty Operations Cloud makes it easy for business and IT leaders to cross the operational chasm by giving them advanced AI and automation capabilities to address some of the most complex, cross-functional processes of enterprise operations, which frees up time and resources to focus on the most mission-critical work to drive their business.”

The PagerDuty Operations Cloud utilizes generative AI to drive greater productivity and reduce operating costs

• PagerDuty Copilot (early access) — the generative AI assistant embedded in the PagerDuty Operations Cloud — augments and scales operations teams with AI and automation to manage mission-critical work faster and more effectively. By interpreting the results of automated diagnostics, providing responders with helpful incident context, drafting status updates and generating drafts of post-incident reviews with the click of a button, PagerDuty Copilot allows teams to eliminate time-consuming and repetitive tasks so they can focus on high-priority needs. If the user asks PagerDuty Copilot to generate a post-incident review, it can generate a draft in seconds — reduced from the hours it typically takes.