530 0 Kommentare Vertical Solutions, Inc. Reaches the First Milestone Toward Achieving the Certified for Microsoft Dynamics Accreditation - Seite 2

According to recent research from Gartner, Inc., the average reported time to return on investment (ROI) for field service applications is nine months.(1) Among the reasons cited in the research were technician efficiency, inventory management, faster invoicing, and customer satisfaction. When asked for the top three most-important reasons for selecting a vendor's field service solution, the ability to integrate to ERP was cited as the No. 1 reason the most.

"Companies recognize that post-sales service management can strengthen operations, build tighter customer relationships, and enhance revenue opportunities. This integration between Microsoft Dynamics AX and VServiceManagement extends the value of both solutions," says Ron Wegmann, Sr., CEO, Vertical Solutions, Inc. "By achieving this important milestone, our joint customers can take their post-sales service operations to the next level."

To build the integration, VSI used the Microsoft Application Integration Framework though VSI's VSM Connector, which enables VSM and Microsoft Dynamics AX to communicate and share data on a real-time basis using web services.

About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI's solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VServiceManagement™ for customer support, field service, and mobile environments. These solutions are available as a service or on-premise in a private- or public-cloud environment. VSI's applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.

About Lionbridge
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of globalization and offshoring services, including VeriTest software testing services. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

¹ Gartner "Survey Analysis: Field Service Management Shows ROI in Nine Months and Field Service Mobility Has Improved Greatly", William McNeill and Michael Maoz, 29 April 2014