Avaya and Google Collaborate on Contact Center Solutions for Businesses - Seite 2

Joe Manuele, vice president, SI/SP, Alliances, and Cloud GTM, Avaya

"As a B-to-B packaging orders and logistics company, all of our customers are high value and we need to be there for them or risk loss of revenue and brand perception. With the Avaya Agent for Chrome in our business centers, our contact center operations will be staffed and highly efficient -- even when we might otherwise face business continuity issues. It's remarkably simple and equally as powerful -- just what we look for in technology to enable better customer engagement."
Barry Toole, Voice and Convergence Manager, MeadWestvaco

"As a leading global provider of technology-enabled customer engagement solutions, TeleTech is continually seeking out innovations to help our clients improve their customers' experiences. The new Avaya Agent for Chrome is an exciting new solution for clients operating in the Avaya ecosystem. Cloud-enabled solutions, like this one, drive TCO savings, increase flexibility, accelerate ramp time and make it easier to implement secure agent desktops. We have deployed the Avaya Agent for Chrome internally to support part of our 24x7 Network Operating Center Avaya operations and look forward to partnering with clients for additional deployment scenarios."
Tom Bowman, Vice President, TeleTech Customer Technology Services.

Additional Resources
Google Blog: MeadWestvaco Simplifies the Contact Center with Avaya
Avaya Blog: Agents Anywhere: Avaya and Google Collaboration Brings New Flexibility to the Contact Center

Tags: Avaya, Google, contact center, customer service, technology, agent, Webrtc, Chromebook, Avaya Aura, customer experience management

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible premises-based and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.