Quadient and Major Parcel Delivery Player Relais Colis Sign Strategic Partnership to Roll-Out 500 Parcel Lockers in French Retail Stores - Seite 2

An easy and efficient operation

Relais Colis drivers are responsible for loading parcels into the locker via a mobile application. In-store staff collect the excess parcels and process them via the Relais Colis mobile solution. They can then—if they choose and in a fully autonomous way—add more parcels to the locker as customers pick up their parcels and free space throughout the day.

For Relais Colis, the lockers contribute to absorbing increasing volumes of parcels without overloading the retail stores, whereas lockdown periods force the closure of part of their network's shops and deliveries are redirected to those that remain open.

Jean-Sébastien Leridon, general manager of Relais Colis, explains: “Since the invention of the parcel pick-up point concept, we have always been committed to offering a wide array of delivery methods that give the consumer more choice and freedom. With Quadient and this new generation of ultra-modular lockers, we have a more flexible solution that allows us not only to offer a service that perfectly complements the traditional parcel pick-up point, but more importantly, to increase the capacity of our partner stores, generating incremental traffic while preserving their main activity.”

Quadient's Parcel Pending Lite technology is a compact, modular solution. Each unit can be easily adapted to the volume of deliveries and the space available at each location. Self-powered, it does not require any special physical arrangement for its installation. The locker is connected to the Relais Colis system through the Quadient central monitoring and tracking platform. It sends information on the delivery along with the pick-up codes that allows the recipients to collect their parcel. For the user, the locker reduces the time spent waiting for pick-up, and provides a modern, fast and secure experience, in compliance with current social distancing rules.

"We are very pleased with this vote of confidence from Relais Colis, a partnership that illustrates our shared ambition to make online shopping collection easier for the greatest number of consumers in France” said Daniel Malouf, chief solution officer for Parcel Locker Solutions at Quadient. “With a customer-driven vision, we aim for our solution to support businesses in providing a modern and high-quality service as they adapt to the new lifestyles in large urban areas. This partnership is aligned with our commitment to help retailers and carriers better manage the last mile delivery and enhance the overall customer delivery experience."