Havas Health & You Strengthens Capabilities in Innovation and Customer Experience - Seite 2

Pat has spent his 20-year career building digital, data and CX capabilities and businesses both in the US and globally.  Working agency, client and consultancy-side, he has a unique understanding of the industry, and how it can be transformed. Identifying the emerging CX opportunity, he led the quick and necessary expansion of the HH&Y CX offering with expert guidance. "We are witnessing a revolution in how we treat, cure and care for patients, and in how we communicate about and experience our health overall. Successful health companies will take a complex, data-driven approach that considers the sum of interactions that consumers have with their brands, carefully curating each step and taking a personalized approach to designing their experiences," comments Pat Thistlethwaite, CXO. "Strategy, content, data, and innovation will work in harmony in a way that dramatically improves how players across the spectrum of health interact, ultimately with the goal of measurably improving the lives and health outcomes of people around the world."

Robert has played a pivotal and inspirational role in developing and driving innovation at HH&Y since he joined the network over 10 years ago. Robert was the first-ever digital innovation and experience lead at HH&Y, beginning at LMP, and continuing at H4B Chelsea before stepping into his network role. Robert states, "Modern patient/provider relationships have a tremendous opportunity to focus on implementing technology through a lens of empathy. We can rebuild rapport and meaningful care through thoughtful innovation, focusing on day-to-day unmet patient needs and offering creative solutions for them. By meeting audiences where they are and building them the experiences that they need, we enable them to focus on what matters most: providing quality care rooted in human connection." 

Bam is an expert in creative technology, content-driven experience, and user-centered design. He brings with him extensive experience in digital and technology businesses before joining HH&Y seven years ago. He adds, "Common to both patients and providers is an elevated expectation of service; and through innovation-driven methodologies we can break down barriers to delivering it, now more than ever. By emphasizing the individual, we can build experiences that are as intuitive and purposeful as possible."