Pandemic Boosts U.S. Demand for Cloud Solutions as Companies Seek Greater Agility - Seite 2

Demand for vertical SaaS solutions aimed at specific industries is another major growth area, the report says. Providers are focusing on developing pre-built integrations for specific sectors and meeting each industry’s key performance indicators (KPIs). During the pandemic, demand has been especially strong for vertical SaaS solutions in supply chain management and ERP, ISG says.

While the SaaS market has a growing number of players, including small niche providers, industry consolidation to gain the advantages of scale is expected to continue, the report says. Nearly all companies covered in the report have acquired smaller vendors in the last three years. When looking at SaaS providers, clients should consider the chances of the company being acquired and be mindful of support options, ISG says.

The 2021 ISG Provider Lens Enterprise Application-as-a-Service Platforms report for the U.S. evaluates the capabilities of 34 providers across three quadrants: Human Capital Management, Enterprise Resource Planning and Customer Relationship Management.

The report names Microsoft Dynamics 365 and Workday as Leaders in two quadrants each. It names Infor, Oracle CX Suite, Oracle ERP Cloud, Oracle HCM Cloud, QAD, Salesforce, SAP SuccessFactors, SAP Customer Experience, SAP S/4HANA, Ultimate Kronos Group (UKG) and Zendesk as Leaders in one quadrant each.

In addition, Ceridian, Pegasystems and Ramco are named as Rising Stars—companies with a “promising portfolio” and “high future potential” by ISG’s definition—in one quadrant each.

The 2021 ISG Provider Lens Enterprise Application-as-a-Service Platforms report for the U.S. is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.