ISG to Publish Two Reports Focused on Digital Transformation of the Retail Industry - Seite 2

• CX Transformation Services, looking at a variety of services helping retail outlets improve customer experience. Services include omnichannel commerce, integration with critical applications, point-of-sale services, warehouse automation, and implementation of advanced technologies such as augmented and virtual reality, blockchain, artificial intelligence, big data and metaverse.
• Platform Migration Services, examining services that help retailers re-platform and modernize their IT landscapes, with the cloud playing a critical role. Retailers are seeking agility and lower IT costs by modernizing critical business applications and remaining platform agnostic through a platform-as-a-service model. They want to ensure applications or platforms are API- and microservices-driven and cloud native.
• Managed Services, assessing providers that typically take over a retailer’s entire IT landscape, including application development and maintenance, infrastructure, and service desk to help companies focus on core capabilities, save on costs and manage IT complexity. Service provider approaches are driven by AIOps to enable significant automation and predictive healing for achieving extreme efficiencies through the application of automation and AI.

The Retail Platforms report will cover the global retail market, and the Retail Services report will examine services available in the U.S. and Europe (excluding the U.K.). ISG analysts Prateek Samtani, Riya Munjal and Sidhanth Prasad will serve as authors of both reports.

A list of identified providers and vendors and further details on the study are available in the Retail Platforms and Retail Services digital brochures. Companies not listed as retail platforms or services providers can contact ISG and ask to be included in the study.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.