Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics - Seite 3

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A modern, intuitive analytics platform

Today it is crucial for contact centers to unify and analyze customer interactions across channels, self-service, and live channels and to break the data silos to transform data into a winning CX strategy. To truly optimize CX performance, contact center managers need the ability to define their unique business metrics for success.

Five9 Analytics integrates state-of-the-art business intelligence with Five9 operational data to create a contact center intelligence platform. Users can gain performance insights across self-service and live channels to identify where workflows can be added or improved.

Five9 Analytics provides an analytics-ready unified data repository that allows contact center business analysts to interact with and explore their data without the need to request custom reports, accelerating their business insights. With this release, Five9 simplifies creating custom reports, dashboards, and metrics to measure KPIs unique to an individual business’s success.

Read more about the new Five9 Analytics in this data sheet.

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

For more information, visit www.five9.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20221206005290/en/

The Five9 Stock at the time of publication of the news with a raise of +0,16 % to 62,60EUR on Tradegate stock exchange (06. Dezember 2022, 15:07 Uhr).