Healthcare Leaders Cite Patient Safety and Quality of Care on Par with Employee Retention Needs - Seite 2

“Between mass talent shortages, burnout and resignations, health leaders are aware that they must adapt to a changing workforce landscape,” said Hank Drummond, Chief Nursing Officer of Cross Country Healthcare. “Prioritizing work-life balance, mental health and appropriate staffing is critical to ensuring that healthcare workers have the support they need to provide care to their patients. Staff wellness trickles down into the quality of patient care.”

Among other key findings:

• HR leaders are investing most in improving the caregiver experience. CNOs prioritize their investments in employee recruitment.
• HR leaders (64 percent) feel they are most effective at maintaining staffing levels and employee development. CNOs (54 percent) are most effective at employee engagement and retention.
• Less than half of respondents reported that they effectively leverage technology, reduce costs (48 percent), and continuously innovate (42 percent).
• Healthcare leaders have made good progress toward completing workforce plans, with 48 percent reporting that they have implemented a comprehensive plan. Workforce plans were completed for 56% of HR leaders and 43% of CNOs.
• Healthcare leaders were very confident that they have the skills needed to be successful now, and in the future (83 percent), have a culture that breeds trust and transparency (80 percent) and that employees regard their healthcare organization as a great place to work (80 percent).
• Hiring efficiency and employee engagement are the top areas for strategizing, while recruiting is getting the most investment to develop innovative solutions.
• When looking at which technologies the leaders want to adopt in the year ahead, onboarding, training and development, and workforce management topped the list.
• Health leaders in the study shared that experience and clinical excellence are essential when looking for a company to help create and evaluate a workforce strategy, along with best-in-class client service and a creative and innovative approach to solving issues.

“Health leaders must reimagine their approach to their workforce. They must be nimble and innovative and explore new models to help maximize their most valuable asset, their people,” said Daniel J. White, Chief Commercial Officer of Cross Country Healthcare. “They need a trusted and proven partner that can offer a combination of workforce, technology and talent solutions that are customizable in meeting their most urgent and complex people challenges.”