AI and automation accelerating rapid, large-scale business change across multiple sectors—Bain & Company and UiPath survey - Seite 2

The survey found that executives are mixed on their views of Generative AI. While nearly half of organizations have adopted some form of GenAI and 44% of respondents stated that GenAI will be transformative, 18% asserted that the technology is overhyped, while another 11% believe GenAI is still undervalued.

Respondents envisage a future where AI enables new product or service offerings (58%), creates avenues for data monetization (52%), allows for heightened personalization in offerings (47%), and even paves the way to tap into previously uncharted markets or customer segments (26%).

“This Bain research shows the acute inflection point businesses face with AI and automation. The majority of organizations report AI and automation are critical to their business objectives, and most will use AI and automation as a catalyst for generating new revenues and future product offerings,” said Rob Enslin, Co-CEO at UiPath. “UiPath can operationalize the transformative force of AI through automation, seamlessly integrating intelligence into everyday operations, automating all knowledge work, and revolutionizing entire industries with AI at work.”

The Bain survey finds that most organizations have deployed a suite of automation technologies, including AI and Machine Learning (ML) (80%), Robotic Process Automation (RPA) (64%), and Predictive Analytics (69%), with the primary motivation behind adoption being increasing efficiency and productivity (85%). While the majority (69%) report experiencing the efficiency and productivity gains they sought, they also report automation-related benefits including improved accuracy and reduced errors (56%) and increased competitiveness (45%).

“It seems clear that AI-powered automation, including GenAI, will drive a larger wedge between those organizations that have a plan, and those that don’t – amplifying advantage and placing early adopters into stronger positions during the coming market reconfiguration,” Shelton said.

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