FICO Platform Produced a Significant Return on Investment for Businesses According to New Total Economic Impact Study - Seite 2

The Total Economic Impact of FICO Platform on Enterprises

Conducted by Forrester, the TEI Study is based on in-depth interviews with global FICO customers across the banking, media, manufacturing, insurance, financial services, and railroad industries. The study provides a cost-benefit analysis to determine the economic value and impact FICO Platform can have in any organization over three years.

This ROI model was inclusive across several different AI use cases and business industries, however for purposes of simplicity an average of results were represented as a composite $10 billion organization. The study demonstrated an increase of 400 percent in benefits for the composite organization from utilizing FICO Platform delivered in the cloud. The highly flexible FICO Platform also sparked additional decision-making and optimization uses for companies over and above the intended purpose of the investment.

According to Forrester Consulting, the TEI Study found that FICO Platform enables enterprises to leverage data to make real-time decisions scalable across the enterprise— resulting in increased profitability, cost savings opportunities, and personnel productivity improvements.

The study uncovered several benefits of implementing FICO Platform, including:

• Improved customer satisfaction, experience, and retention. With FICO Platform, the ability to regularly iterate on products and services and hyper-personalize the experience, businesses see an improvement to their customer experience and customer retention.
• Growth in new product offerings. Based on a better understanding of customers’ product needs and journeys, companies can improve their ability to target customers with new product offerings, leading to faster product growth.
• Significant cost reduction by moving from legacy infrastructure to FICO Platform in the cloud. Organizations can avoid the infrastructure and licensing spend historically associated with decisioning solutions and optimization modeling.
• Increased profitability from improved production efficiency, including fewer stockouts and product transition waste. Organizations use optimization to decrease the likelihood of stockouts through improved capacity planning, avoiding revenue loss. FICO Platform also enables businesses to leverage optimization for seamless product transitions in the supply chain, be it changes to packaging, materials, ingredients, or other changes that result in supply chain disruption, stoppages, or excess waste.

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