KE Holdings Inc. Releases 2023 Environmental, Social and Governance Report - Seite 2

Professional Development for Service Providers
Beike supports its service providers with tailored vocational training programs and structured career paths, helping them advance from mere employment into professional roles that ultimately provide people with more fulfilling careers. The agents “Erudite” Professionalism Examination has been conducted for 13 consecutive years, accumulating over 2.8 million times of participation.

Empowering Services with Technology
Beike leverages cutting-edge technology to enhance service efficiency and consumer experiences. The Company applied AI assistants to offer empowerment training and business assistance to service providers, while tools like AIGC home design products and the AI Exhibition Hall helping bring consumers' visions of home to life.

Low Carbon Initiatives
Beike continuously focuses on the potential of technological applications for environmentally friendly and low-carbon advancements, exploring opportunities to offer green services across various business scenarios and processes. In addition to developing VR and AI technologies to reduce carbon emissions from traditional onsite property viewings, the Company promotes paperless operations in housing transactions, home renovation and furnishing, and home rental services. These efforts resulted in nearly 200 million sheets of paper saved and approximately 1,700 tonnes of carbon emissions reduced in 2023.

The Company’s 2023 ESG report is available in both English and Chinese. To support environmental conservation, it is strongly recommended to use the electronic version, accessible on the Company’s investor relations website at https://investors.ke.com/governance/sustainability.

About KE Holdings Inc.

KE Holdings Inc. is a leading integrated online and offline platform for housing transactions and services. The Company is a pioneer in building infrastructure and standards to reinvent how service providers and customers efficiently navigate and complete housing transactions and services in China, ranging from existing and new home sales, home rentals, to home renovation and furnishing, and other services. The Company owns and operates Lianjia, China’s leading real estate brokerage brand and an integral part of its Beike platform. With more than 22 years of operating experience through Lianjia since its inception in 2001, the Company believes the success and proven track record of Lianjia pave the way for it to build its infrastructure and standards and drive the rapid and sustainable growth of Beike.