ServiceNow Enhances Creator Workflows to Scale Digital Transformation Across the Enterprise - Seite 2

Creator Studio complements existing ServiceNow development capabilities like App Engine Studio by providing a new entry point for application creation. ServiceNow’s longstanding leadership in the low-code market has made it the development platform of choice for digital leaders. With Creator Studio, ServiceNow is continuing to put the power of app development into the hands of those moving the needle for businesses, so every employee has the power to contribute to their company’s digital transformation journey.

Streamlining automation and integration on a single, intuitive platform

Organizations often struggle with islands of automation as they manage multiple, disconnected point solutions and manual processes. Consequently, the promised benefits of automation remain unrealized, stifling progress and impeding automation leaders from harnessing actionable insights across different vendors and departments.

The latest enhancements to Automation Engine, ServiceNow’s intelligent automation offering, tackle this challenge by advancing existing centralized automation management and visibility across company-wide initiatives, including different internal teams and multiple external vendors. By reducing the amount of high-volume, repetitive work often associated with automation management, companies can further unify their intelligent automation strategies through a robust set of automation capabilities, including RPA, API Integration, Document Intelligence, Process Mining, and Automation Governance—all on a single platform:

• Automation Center is now enhanced with streamlined automation intake and embedded ROI tracking, providing IT teams with a visual, bird’s eye view of their automation requests and tasks. This experience boosts operational efficiency and continuity across the entire automation lifecycle, creating processes that help free up employee bandwidth and optimize workflow management.
• Embedded Task Automation makes ServiceNow’s existing RPA solution more powerful by enabling developers, customer service agents, and IT teams to trigger automations from forms, playbooks, and workspaces in other unified workflows such as ITSM, CSM, and HRSD. This reduces the need for constant app switching and manual, high-volume repetitive tasks, allowing employees to concentrate on more strategic work.

As part of new generative AI capabilities announced today, ServiceNow also introduced features within Now Assist for Creator to continue providing development teams with the ability to create and scale apps more quickly on the Now Platform. New app generation, playbook generation, and Service Catalog generation harness the power of generative AI, so developers and non-technical users alike can build net-new apps, workflow playbooks, and catalog items in a fraction of the time.