Enterprises Move Toward Workplace Personalization - Seite 2

Transformation-oriented archetype: These clients have a complex workplace environment, and their enterprise IT function is not fully integrated with business-led objectives. They are on a journey of major workplace transformation, and they adopt transformative initiatives to improve their IT service delivery and achieve operational efficiency.

Cloud-enabled SaaS workspaces archetype: These clients are accelerating the adoption of the omnipresent SaaS-based workspace. They are focused on an anytime, anywhere, any device or platform workplace environment. They have identified end-user personas and are seeking to create a persona-focused workplace. Cloud-enabled SaaS workspaces clients aim for productivity improvements in addition to cost optimization.

Digital collaborative archetype: These clients have a simplified and digitally dexterous workplace environment. Enterprise IT is deeply integrated with their businesses. These clients seek strong business benefits from a collaborative workplace. End users expect a consumer-grade experience from enterprise IT.

Next-gen smart workplace archetype: These organizations are large, mature outsourcing clients that have a highly distributed, complex workplace environment. They keep tabs on emerging technologies and are continuously exploring ways to leverage newer technologies for business and productivity gains. Enterprise IT is strategically important for their businesses. They look for digital workplace solutions that integrate with business operations and enable the entire workforce, from the frontline worker to the back-office knowledge worker.

Among the providers ISG evaluated, Atos, Capgemini and HCL were named leaders across all four archetypes. Fujitsu, Infosys, TCS and Wipro were named leaders in three archetypes, and Accenture, Cognizant, Computacenter, IBM, Unisys and Zensar were named leaders in two. Mphasis was named a leader in one archetype.

The ISG Provider Lens Digital Workplace of the Future Archetype Report is available to ISG Insights subscribers or for immediate, one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.