Enterprises Seek Data-Driven Insights into their Finance and Accounting Operations - Seite 2

Transactional services buyers: Typically, these are first-generation outsourcers that are looking to outsource less complex finance functions that are repetitive and transactional in nature. These buyers are looking for point solutions and are not inclined to outsource other critical finance functions, and they want to reduce cost of processing transactions by using offshore labor arbitrage.

Automation implementers: These are buyers looking to leverage automation extensively, and their outsourcing objectives are not limited to cost savings. The clients in this archetype are more mature and have considered outsourcing finance functions that go beyond transactional services. The objective is to reap the benefits of technology to get deeper insights for supporting decision-making.

Transformation-oriented buyers: These companies are looking to transform their F&A operations to be ahead of the curve, improve customer experience and optimize the use of technology to their advantage. These buyers want to embrace the chain of digital technologies and their outsourcing objective is not limited to transactional processes. Analytics is one of the key focus areas, with CFOs looking to focus on their core business and use technology to get real-time insights to make quick decisions and enable their finance departments to function more effectively.

Holistic partner buyers: Customers in this archetype are looking to outsource end-to-end F&A functions so that they can focus on their core business activities. The objective of buyers in this archetype goes beyond technology, although it continues to be a priority. These buyers are looking for a strategic partner that can understand their business and its related processes and offer solutions that can help them achieve their business objectives.

Among the providers ISG evaluated, Cognizant, EXL, Genpact, IBM, Infosys, TCS and WNS were named leaders across all four archetypes. Accenture, Capgemini and Wipro were named leaders in three archetypes, and HCL and Sutherland were named leaders in two. Hexaware was named a leader in one.

Customized versions of the report are available from Hexaware and Infosys.

The ISG Provider Lens Finance & Accounting Digital Outsourcing Services Archetype Report is available to subscribers or for immediate, one-time purchase on this webpage. A Global Summary Report, available to subscribers, also has been produced as part of this research study.