TechSee Launches First Scalable AR Assistant Platform Powered by Computer Vision AI - Seite 2

Enterprises, as a result, are saving millions of dollars by cutting call volumes, increasing first-contact resolution rates, reducing truck rolls and dispatches, decreasing product return rates, increasing upsells, and improving the customer experience.

"We've seen incredible innovation across numerous industries largely driven by necessity due to the global pandemic, and innovations in customer experience is no exception," said Rich Osborn, managing partner, TELUS Ventures. "As an investor in TechSee, but more importantly as a customer and early adopter, TELUS recognizes the opportunity EVE Cortex presents in delivering cutting edge improvements in the customer journey and accelerating access to support and resolution by revolutionizing the DIY and self-serve experience for users."

According to Gartner, only 9 percent of self-service interactions are actually successful in resolving a customer's issue; AR Assistants, a new market category that was introduced by TechSee in 2019, bring "smart eyes" to self-service channels and open a new world of use cases that previously couldn't be addressed.

• Product unboxing - EVE Cortex walks consumers through unboxing and setup of various consumer electronics, from security cameras to mesh networks to smart thermostats.

• Product registration and warranty activation - Consumer electronics manufacturers and retailers use EVE to simplify warranty registration and capture customer information within seconds for unique upselling opportunities.

• Billing and invoice explainers - Service providers enable EVE to explain bills and invoices to consumers while reading physical devices such as water/gas/electrical meters and POS terminals.

• Insurance claims and underwriting assistance - Policyholders use EVE Cortex to capture damage to insured property or identify items they want to insure for virtual underwriting.

• Job verification - EVE Cortex certifies that an on-site field technician has made a successful repair by examining work via the technician's smartphone or tablet camera or AR glasses. Tens of thousands of field service technicians in the U.S. are already using it to install fiber optic boxes.

Companies such as Vodafone, TELUS, Orange, and Hippo have begun using EVE Cortex to provide customers with step-by-step visual guidance with an easy AR overlay without the help of a customer support representative or in-person technician.