RCI Banque

FIRST HALF 2021 RESULTS: RCI BANK AND SERVICES CONSOLIDATES ITS OPERATING PROFIT AND ACHIEVES RECORD LEVELS OF CUSTOMER RECOMMENDATION IN A RECOVERING AUTOMOTIVE MARKET COMPARED TO THE YEAR 2020 - Seite 2

RECORD CUSTOMER RECOMMENDATION LEVELS IN A RECOVERING GLOBAL AUTOMOTIVE MARKET

In a car market that recovered by 32.3% in countries where the RCI Bank and Services' subsidiaries operate⁴, the Alliance brands' volumes stood at 1.5 million vehicles in the first half of 2021. RCI Bank and Services' penetration¹ rate reached 44.3%, up 1.3 points compared with the first half of 2019⁵.

The volume of new vehicle financing contracts stood at 537,536 at the end of June 2021. The used vehicle financing business grew by 13.5% with 178,684 contracts at the end of June 2021. Thus, the total volume of new financing contracts amounted to 716,220 contracts in the first half of 2021, for a total amount of new financings of €8.7 billion, up from €7.7 billion in the first half of 2020. This overall increase is also due to the increase in the average financed amount (€12,200 instead of €11,800 in the first half of 2020).

In the first half of the year, RCI Bank and Services continued its offensive on leasing offers. These offers make it easier for customers to renew their vehicles while benefiting from competitive monthly payments. 44% of the group's customers have subscribed to this type of offer (+4 points compared with the first half of 2020), with this proportion exceeding 80% in the most mature markets. Customers appreciate flexible offers, such as leasing formulas in France that allow customers to stop their financing contract after six months free of charge, or allowing electric vehicle customers to have a combustion vehicle for a certain period in France and Spain. This electric vehicle service has made a significant breakthrough in France (+15% increase of the penetration rate).

Service activity saw a 18.8% increase in volumes versus the previous year. 2.3 million insurance and service contracts were sold in the first half of 2021 (more than 3.2 services per financing contract).

RCI Bank and Services concludes the first half of 2021 with a record level of customer recommendation, achieving a Net Promoter Score² of +52 points, 5 points higher than the previous year. This result reflects the main focus of the group: put customers at the heart of its actions.

RCI BANK AND SERVICES CONSOLIDATES A ROBUST OPERATING PROFIT

Excluding currency effect, customer average performing assets⁶ were stable at €37.5 billion. The reduction in dealer inventories, linked to the shortage of semi-conductors, which impacts vehicle manufacturing, and the network vehicle inventory optimization strategy implemented by Renault Group brands, led to a -23.2% drop in network average performing assets, which stood at €7.9 billion.