North American Utilities Go Digital as Market Needs Change - Seite 2

The report also examines several other trends in the North American utilities industry, including new revenue opportunities, a shortage of qualified talent and the importance of IoT.

For more insights on the challenges North American utilities face and advice on how to address them, see the ISG Provider Lens Focal Points briefing here.

The 2022 ISG Provider Lens Power and Utilities — Services and Solutions report for North America evaluates the capabilities of 33 providers across five quadrants: Intelligent Business Process Management Services (iBPMS), Next-Gen IT Services, Grid Modernization, Enterprise Asset Management (EAM) and Customer Information Systems.

The report names Accenture, IBM, Infosys and TCS as Leaders in all five quadrants. It names Cognizant and Wipro as Leaders in four quadrants each and Capgemini, HCL and Hitachi Vantara as Leaders in three quadrants each. Alorica and Tech Mahindra are named as Leaders in two quadrants each, and Genpact and Teleperformance are named as Leaders in one quadrant each.

In addition, Capgemini, Coforge and LTI are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

The 2022 ISG Provider Lens Power and Utilities — Services and Solutions report for North America available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens Research

The ISG Provider Lens Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.