Inclusive Teams, Better Products - Seite 2

Be Intentional about How the Work Happens

Active collaboration can only happen with the proper infrastructure in place to ensure designers, researchers, engineering, product management, and other key roles are continuously sharing work, getting feedback, and troubleshooting issues together as part of the day-to-day process. Collaboration rituals must be intentionally designed and inclusive of all roles on the team. By actively collaborating and communicating throughout the process, the team can proactively identify and address potential barriers to accessibility and usability.

Daily standups, frequent work sessions, and weekly retros are examples of the kind of rituals that make it easy for designers and engineers to work through issues they find together; for user researchers to continuously evaluate the designs and prototypes as the team comes up with different iterations of the experience they are developing; and so that product managers can make data-driven decisions throughout the end-to-end process.

Promote Diversity within the Team

This is often overlooked but plays a critical role in creating inclusive outcomes. It's about being intentional about the diversity within the team itself. Diverse perspectives lead to better products. A team with diverse backgrounds and experiences brings a range of perspectives and insights to the design and development process.

When choosing who to assign to a project, focusing on diversity will allow the team to benefit from the unique perspectives within the group and contribute to the creation of products that are more inclusive and usable for a wider range of users. It's at the intersection of our differences that we can truly foster and envision breakthrough ideas.

Start Developing a Problem-Seeking Mindset

In order to find solutions, you must first understand the problem. Creating products for a diverse global population requires us to proactively identify gaps in the current experience. Identifying the issues early on is something that needs to be celebrated and seen as an opportunity to improve the experience before it launches to customers.

The team must be open to challenging their own assumptions and biases and seek to understand how to make accessible and usable experiences for everyone. We have to continuously remind ourselves that we are not our users and hence need to have complete and unwavering focus on not only understanding the users but aligning as a team on the problem we are trying to solve.

SAP Design has made it a goal to come together as one intentionally diverse team with a shared purpose for creating inclusive experiences that improve people's lives every day. By working together to understand and meet the needs of diverse users, team members can develop a shared understanding of the importance of inclusivity and a commitment to building products that are accessible and usable for all.

Experience matters. Follow our journey as we transform the way we build products for enterprises on www.sap.com/design.

Arin Bhowmick is chief design officer at SAP.

View additional multimedia and more ESG storytelling from SAP on 3blmedia.com.

Contact Info:
Spokesperson: SAP
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SOURCE: SAP

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The SAP Stock at the time of publication of the news with a raise of +1,50 % to 122,8EUR on Nasdaq stock exchange (02. Februar 2023, 18:36 Uhr).