TEKUMO ANNOUNCES STRATEGIC PARTNERSHIP WITH LEADING IT MANAGED SERVICES PROVIDER

NEW YORK, May 17, 2023 (GLOBE NEWSWIRE) -- Balincan USA Inc. ("Balincan" or the "Company") and Tekumo announces a partnership with the largest third-party Managed Services provider to the Retail Industry.  They support IT store technology in enterprise retailers, including Top 10 North American retailers, in thousands of retail locations nationwide.

Our client needed to reduce the total aggregate organizational cost to deliver OnDemand service work orders. They currently utilize a combination of internal and offshore staffing to provide services but urgently needed to transform and digitize their in-house processes. Tekumo’s Service Delivery Platform has been adopted as an integral part of their Enterprise Services offering and provides best-of-breed OnDemand field services workflow management. It allows them to leverage intelligent automation to simplify the complexity and reduce the cost of scheduling, dispatching and managing OnDemand work orders.

“We are excited to announce this collaborative, co-innovation partnership. When Tekumo is fully integrated with their existing client service management systems, they will have the leading OnDemand dynamic workforce solution in North America. This ensures that they will maintain their dominant position in today’s new normal business environment”, states Strings Kozisek, CEO of Tekumo.

Tekumo was selected based on a 12-month process that included an extensive pilot of the Tekumo Platform with ongoing solution collaboration between the teams. Notably, they are one of the largest users of onsite technician resources globally. They determined that managing this process is significantly more efficient and more cost effective utilizing the Tekumo platform to digitize and automate multiple internal functions.

Uniquely, the Tekumo platform monitors and measures a core matrix of Key Performance Indicators (KPI’s) identified as cost drivers using a methodology of Evidence Based / Data Led / Cost Optimization to implement improvements, creating true sustainable bottom-line changes. At its core, Tekumo provides service cost optimization for our partners - improving quality and efficiency.

Graham King, COO, added “Rather than a typical service outsourcing engagement, the Tekumo platform is an insourced client solution that displaces many of the current internal manual processes and importantly, reduces the number of individuals involved in service tracking and administration … Tekumo will increase speed of work order service resolution with much less effort across all areas of the organization.”