Hospitality Technology Innovator Agilysys Demonstrates How Hotels And Resorts Are Using Technology To Elevate Return On Experience (ROE) Across Six Key Hospitality Moments

Despite rising economic headwinds from elevated inflation in 2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 – Despite Recession Fears predicts continued strong performance for the hospitality industry throughout 2023 while also cautioning, “The industry should continue to focus on efficiencies at the hotel and corporate levels, prioritizing customer experience, analytics and automation.”

In booth #1309 at the American Hotel & Lodging Association’s (AHLA’s) The Hospitality Show June 27-29 at the Venetian Resort in Las Vegas, Agilysys, Inc. (Nasdaq: AGYS), will demonstrate solutions that help hospitality organizations follow the EY advice to improve customer experience while also streamlining costs.

Technologies demonstrated will include Property Management Systems (PMS), Point-of-Sale Systems (POS), Inventory and Procurement Systems (I&P) and numerous digital, mobile, self-service and analytics applications that elevate guest and staff experiences, enable properties to counterbalance staffing constraints, create insights that fuel continuous improvement and go beyond delivering return on investment (ROI) to add emotional and personal dividends to financial returns, maximizing return on experience (ROE).

The advantages of equipping people with technology will be demonstrated against the backdrop of six key hospitality moments, each of which is further explored in Agilysys’ exclusive report Joining People and Technology to Elevate Hospitality Return on Experience (ROE): 6 Key Moments to Get Right. Copies will be available in Agilysys booth and can be downloaded here.

The six key moments properties must elevate each present an opportunity to strike the right balance between offering self-service through digital and mobile technology and providing in-person engagement with technology equipped personnel.

• Key Hospitality Moment #1: Booking — The report advises hotels and resorts to pair technology and people to make booking comprehensive, flexible and personal. The booking process begins well before travelers leave their homes and presents the opportunity to elevate profitability and guest goodwill before arrival through personalized upgrades, amenity offers and mobile self-service among other capabilities.
  
  Agilysys will demonstrate Agilysys Book, a commission-free, online, self-service booking solution that encourages upselling unlimited amenities such as room upgrades, spa treatments, golf tee times, dining reservations, activity appointments and other options. The solution enables properties to create integrated guest itineraries that make it easier for each guest to view and manage their complete schedule across all activities, amenities and reservation times during their visit.