Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Center - Seite 2

Key capabilities include:

• Engine-Agnostic Layer: Customers can select from a range of Generative AI models. The power of choice helps future-proof a company’s investment and allows them to utilize the model that aligns best with their unique business needs – whether it’s a third party or proprietary Generative AI.
• Knowledge and Personalization with Customer Data: Five9 allows integration of many forms of contextual data, allowing GenAI Studio to answer questions, summarize calls, or guide agents with information that is unique to their business and personalized to the customer.
• Testing, Monitoring, and Observability: GenAI Studio provides Quality Management for Generative AI models in the contact center for more controlled outputs. It allows customers to test their customized Generative AI models using real call transcripts and utterances to measure performance and make improvements.
• Prompt Library: GenAI Studio will come with a repository of sample prompts to help companies get started. This will help accelerate the prompt development processes, reducing the need for expertise in prompt engineering.
• Powering all Five9 GenAI Applications: GenAI Studio will power all AI applications within Five9, starting with Agent Assist AI Summaries. This capability will give customers control over the output of AI Summaries, including the ability to add customer sentiment, condense or add context to the summaries based on audience, and format the summaries by describing what is desired.

GenAI Studio will be available in the second half of 2024. Click here to view a demo video or visit Five9 at Enterprise Connect Booth 1318.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.