Sam's Club Successfully Deploys AI-Powered Exit Technology at 120+ Locations, Leading the Retail Industry with Customer Experience Innovation

Sam’s Club, one of the world’s leading retailers and digital innovation pioneer, today announced significant progress in its rollout of technology that resolves a key member concern -- waiting in line for receipt verification to exit the club. The retailer’s first-of-its-kind application of artificial intelligence and computer vision technology has been successfully deployed in more than 120 clubs since first unveiling it at the Consumer Electronics Show (CES) in January.

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Sam's Club's AI-powered exit technology (Photo: Business Wire)

Sam’s Club’s rapid deployment of its exit technology represents the largest-scale implementation of member-facing AI-powered technology in the retail industry. The retailer’s announcement of reaching the milestone of deploying at 20 percent of its clubs in the first quarter comes as other retailers have struggled to deploy similar technology at scale, with some abandoning efforts, just starting initial pilots, or have not shared plans to enhance customer experiences through checkout and store exit technologies.

This new technology has improved the experience for Sam’s Club members almost immediately upon deployment. In clubs where the technology has been deployed, more than half of members are getting the friction-free exit experience. This translates to all members leaving the club 23 percent faster. Sam’s Club is uniquely positioned as the first retailer to not only extensively deploy this technology at scale, but also to successfully build, design and roll it out in-house, addressing member pain points in the purchase-to-exit process. Sam’s Club plans to deploy the exit technology to all of its clubs by the end of 2024.

The move to use technology innovation to drive a better member experience builds on Sam’s Club’s existing innovative digital solutions, such as Scan & Go️ which the company believes is the most used mobile application in a retailer and/or restaurant in the United States, to provide members with a more convenient shopping experience and differentiate itself as the retail industry’s innovation leader.

"I’m incredibly proud of the innovation and dedication of our team to deploy this member experience technology at scale," said Todd Garner, Chief Product Officer at Sam’s Club. "Both exit technology and Scan & Go are driving new levels of convenience and raising member satisfaction among members. What distinguishes Sam’s Club from our competitors is our ability to seamlessly deploy this technology at scale across our nearly 600 clubs nationwide. Whether it's a single item or a cartful, we're revolutionizing the checkout experience."