Sam's Club Successfully Deploys AI-Powered Exit Technology at 120+ Locations, Leading the Retail Industry with Customer Experience Innovation - Seite 2

Deploying Exit Technology at Scale

Sam’s Club’s exit technology is used to seamlessly confirm members have paid for all items in their shopping carts – without requiring an associate to check members’ purchases before leaving the club. Before this technology, members were slowed by queuing at the club’s exit area to have member specialists review receipts and examine items in a member’s cart. Members said they want a faster and more convenient shopping experience and consistently rated the potentially lengthy wait times at exit - especially during busy periods - as a primary pain point in their shopping experience.

Now after a member completes payment at a register or via Scan & Go, a combination of computer vision and digital technology deployed in the exit area of the club captures images of carts and verifies payment for all items within a member’s basket. With AI working in the background to continually speed the process, this digital innovation not only streamlines the member’s exit, but also allows member specialists to refocus their time and expertise to assisting members and ensuring they have an enjoyable shopping experience. With AI constantly learning and improving across thousands of exit transactions at multiple locations, Sam’s Club said it will continue iterating and enhancing the technology as the deployment rollout continues.

Sam’s Club’s technology at exit is a natural extension of its use of digital techniques to enhance the shopping experience through Scan & Go, which allows members to use their mobile Sam’s Club app to capture purchases on-the-go and bypass the traditional checkout line in the club – and also use that same mobile technology at the fuel station and Café.

About Sam’s Club

Sam’s Club, a division of Walmart Inc. (NYSE: WMT), one of the world’s leading retailers, is a membership retail club offering superior products, savings and services to millions of members in nearly 600 clubs in the U.S. and Puerto Rico. Now in its 41^st year, Sam’s Club continues to redefine club membership shopping with its highly curated assortment of high-quality fresh food and Member’s Mark items, in addition to market leading technologies and services like Scan & Go️, Curbside Pickup and home delivery service in select markets. To learn more about Sam's Club, visit the Sam's Club Newsroom, shop at SamsClub.com and interact with Sam's Club on LinkedIn, X (formerly Twitter), Facebook, Instagram, TikTok and Pinterest.