Pitney Bowes Releases Order Experience Index to Help Direct-to-Consumer Retailers Navigate Post-Pandemic Market - Seite 2

• More than 1 in 3 consumers (38%) are sustainability shoppers (those who seek or buy products based on environmentally friendly features). Nearly half (47-48%) of younger, more affluent consumers, as well as parents and urbanites, fall into this category.
• Consumers (54%) deem easy-to-reuse packaging the most helpful way for retailers to make order packaging more sustainable.

Retailers must rethink returns strategies, considering a convenient returns experience while keeping costs low.

• Retailers report that returns cost an average of 21% of order value.
• Meanwhile, 70% are actively working on lowering returns transportation and processing costs.

Though international inflation and a strong US dollar have dampened demand for US exports, retailers have several opportunities to win back cross-border customers with a positive order experience.

• Cross-border cart abandonment rose year-over-year.
• Common reasons for cross-border cart abandonment in 2022 included not wanting to risk paying import duties at package pick-up and taxes as well as a lack of localization.

The 2022 Order Experience Index can be downloaded here. Learning from both consumer behaviors and larger shipping trends, retailers can also anticipate the release of Pitney Bowes’ forthcoming 2022 Shipping Index, releasing on March 28, which takes a close look at the state of the shipping industry in the US with a detailed analysis of the vertical, including details of parcel volume, carrier revenue, and market share.

Methodology

BOXpoll by Pitney Bowes, part of the BOXtools insights platform, is a weekly survey on current events, culture and ecommerce logistics. Morning Consult conducts weekly consumer polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. Visit www.pitneybowes.com/boxpoll for the latest BOXpoll findings.

BOXscore, a customer experience benchmarking platform by Pitney Bowes, uses crowdsourced mystery shopping data to provide retailers with insights into their ecommerce logistics.

About Pitney Bowes

Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For the latest news, corporate announcements and financial results visit https://www.pitneybowes.com/us/newsroom.html. For additional information visit Pitney Bowes at www.pitneybowes.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230321005701/en/

The Pitney Bowes Stock at the time of publication of the news with a fall of -3,09 % to 3,431EUR on Tradegate stock exchange (20. März 2023, 08:00 Uhr).