129 0 Kommentare 2024 Appian Innovation Award Winners Demonstrate Significant Business Results with Next-Gen AI Process Automation - Seite 3

Leroy Merlin: The third-largest global home improvement retailer has a vast presence spanning 13 countries and a workforce of approximately 100,000 employees. Leroy Merlin has been expanding its operations digitally while facing new challenges due to increasing e-commerce and in-store orders. Burdened by a lengthy manual refund and returns process due to data silos and slow approvals, Leroy Merlin sought a more efficient solution. By choosing Appian and utilizing its automation capabilities, the refund and returns process, which once took 10–12 days, now takes about 1.5 to 2 days, significantly reducing backlog and enhancing customer satisfaction. Notably, the implementation resulted in a 90% automation of manual tasks, a 20% increase in Net Promoter Score, a 55% improvement in refund processing efficiency, and a 15% enhancement in order preparation efficiency and quality, showcasing Leroy Merlin's commitment to innovation and customer-centricity.

Winners in Asia-Pacific

RMBL: A leading first mortgage investment company in Australia with more than $2 billion of funds under management selected Appian for its transformation journey. RMBL successfully developed online portfolio management portals for investors and borrowers on the Appian Platform. Besides process automation and data fabric, RMBL also deployed Appian AI Skills to sort and classify legacy portfolio documents, gaining efficiency for AI-driven document management. The initial rollout saw a 42% adoption rate and only 6% of users sought assistance in the inaugural week. RMBL also noted a 23% reduction in client inquiries related to investment and tax reports, which saves the company about 35 hours per week for the front-line team, allowing them to elevate their service offerings and spend more time proactively engaging with their clients.
The Office of the Director of Public Prosecutions (ODPP) in New South Wales (NSW), Australia: The ODPP prosecutes serious offenses under NSW laws with 950 staff members. They were looking to replace an outdated, on-premise bespoke matter management system with a new web-based solution to handle approximately 16,000 matters every year. Built on the Appian Platform, the new solution provided improved access and performance from remote court locations, a simplified UI, and enhanced process automation to reduce manual paper-based processes. The Appian Platform is at the center of the ODPP Digital Ways of Working Strategy, focused on improving automation and information access. It supports an agile development approach for rapid system changes along with the development of new digital tools, and improved data analytics capabilities. Changes that used to take 4 to 6 months to implement can now be delivered within weeks enabling the ODPP to quickly respond to changes in legislation and court processes.