144 0 Kommentare Paulig Partners with Esker to Automates Its Order Management Process - Seite 2

• Improved customer experience — staff is more available to answer customer calls and inquiries, make calculations, etc.
• Electronic archiving — orders are e-archived, linked back to the ERP and easily accessible

“Esker’s Order Management solution has quickly become an integral part of my team’s job,” said Nathalie Vandeburie, Customer Service Manager at Paulig. “It has enabled us to facilitate order processing and ensure continuity”

Business continuity
Esker’s continuous cloud-based platform and infrastructure have enabled Paulig to maintain business continuity during the pandemic while transitioning to a remote workforce. The customer service department was able to remain operational and process orders with confidence knowing that every order made it into Esker’s solution and no orders were lost.

Following the successful project in Belgium, Paulig plans to expand Esker’s Order Management solution to Santa Maria, a Paulig brand in Sweden.

About Paulig
Paulig is a family-owned food and beverage company, growing a new, sustainable food culture — one that is good for both people and the planet. Paulig provides all things tasty: coffees and beverages, Tex-Mex and spices, snacks and plant-based choices. The company's brands are Paulig, Santa Maria, Risenta, Gold&Green and Poco Loco. Paulig’s sales amounted to 921 million euros in 2019. The company has over 2,000 passionate employees in 13 different countries working around the purpose For a life full of flavour. Paulig wants to be at the forefront of change because they know that taste is key in building a better world.

About Esker
Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their procure-to-pay (P2P) and order-to-cash (O2C) cycles. Used by more than 6,000 companies worldwide, Esker’s solutions incorporate artificial intelligence (AI) technology to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions, visit www.esker.com. Follow Esker on Twitter @EskerInc and join the conversation on the Esker blog at blog.esker.com.