New Survey

AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers - Seite 2

Download the full Open CCaaS Advantage Report. Visit Verint Open CCaaS Platform to learn more.

Methodology

The survey was conducted from mid-October to mid-November 2023. Participants were selected from an invitation only, business-to-business research panel and were required to have a role of director, vice-president, senior vice president, executive vice-president or C-level executive. Their main job responsibilities had to be related to the contact center at organizations in the U.S., U.K. and Australia with contact centers having at least 500 employees.

About Verint

Verint (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company, is proud to be Certified by Great Place To Work. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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The Verint Systems Stock at the time of publication of the news with a raise of +2,99 % to 27,60USD on Tradegate stock exchange (05. Februar 2024, 22:26 Uhr).