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     105  0 Kommentare Delivery experience more important to online shoppers than loyalty perks or flexible payment, says new nShift report

    London (ots/PRNewswire) -

    - The right delivery options and order tracking matter more to new and returning
    ecom customers than loyalty schemes, perks and payment options
    - 85% of shoppers expect to find a clear returns policy and 72% expect a choice
    of delivery options
    - By contrast, loyalty schemes are important to 60% of shoppers, and flexible
    payment options like buy now, pay later (BNPL) matter to just 49%

    Online retailers wishing to attract new customers and keep people coming back
    for more, should prioritize the delivery experience. This is the conclusion of a
    new Retail Week and nShift report. It finds that offering a choice of delivery
    options matters more to new ecommerce customers than loyalty schemes, perks, and
    flexible payment options.

    According to a new Retail Week report, sponsored by nShift , the delivery and
    experience management (DMXM) provider, the delivery experience has the power to
    increase conversions and help retailers out-perform competitors. While less than
    half of returning customers view BNPL options as vital, some 70% confirmed that
    delivery choice was critical.

    " Shopper Unlocked: inside the mind of 1,000 consumers
    (https://nshift.com/retail-week-shopper-unlocked) " found that:

    - Over 70% of shoppers consider a choice of delivery options important
    - 84% of customers would prioritize the ability to track where their order is at
    all times
    - 85% of people shopping with a retailer for the first time expect to find a
    clear returns policy
    - 62% of shoppers will abandon their basket if the delivery is too expensive
    - 63% want to specify the time and date of a delivery
    - Pick up/drop off (PUDO) lockers and collection points are important delivery
    options for shoppers aged under 45

    Mattias Gredenhag , CTO at nShift said, " Deliveries hold the keys to helping
    retailers stand out from the crowd, build loyalty with customers and grow their
    revenue. But if businesses simply treat shipping as a purely logistical feat,
    they miss a huge chance to turn deliveries into a competitive advantage."

    " Effective delivery management ensures retailers have connections to all the
    carriers they need to offer customers personalized delivery options. This
    includes next-day, zero-emissions, lockers, and more. It also enables warehouse
    teams to handle greater volumes of orders. An outstanding customer experience
    joins the dots from the checkout to the customer's doorstep and on to buying
    again. It should be easy and intuitive for customers, while yielding insights
    and intelligence to help retailers run a tighter business."
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    Delivery experience more important to online shoppers than loyalty perks or flexible payment, says new nShift report - The right delivery options and order tracking matter more to new and returning ecom customers than loyalty schemes, perks and payment options - 85% of shoppers expect to find a clear returns policy and 72% expect a choice of delivery options - …

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